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Privacy Policy

Last Updated: May 2025

 

MC Export Australia (ABN: 36623659012), with head offices in Sydney, Australia, and Vietnam, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant Vietnamese laws and regulations concerning personal data protection, including Decree No. 13/2023/ND-CP.By

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interacting with us, providing us with your personal information, or visiting our websites/digital platforms, you consent to the practices described in this Privacy Policy.

 

1. What is Personal Information?

 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This may include your name, address, email address, telephone number, payment details, and business information.

 

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to carry out our business functions as a wine importer and exporter.

2.1. Types of Information We Collect:

  • Contact Details: Name, job title, company name, business address, email address, phone numbers.Business Information: ABN/ACN (Australia).

  • Business Registration Number (Vietnam), industry, business type, trade references, credit information.

  • Transactional Information: Details about wines purchased or supplied, payment history, delivery information.

  • Communication Details: Records of your interactions with us (e.g., emails, phone calls, meeting notes).

  • Website/Digital Usage Data: IP addresses, browser types, operating system, pages visited, time spent on pages, and other usage data collected via cookies or similar technologies (see Section 8).

  • Any other information you choose to provide to us.

2.2. How We Collect Personal Information:

We collect personal information in various ways, including:

  • Directly from you: When you contact us by phone, email, through our website, during meetings, at trade events, when you apply for an account, place an order, or provide feedback.

  • From third parties: Such as credit reporting bodies, publicly available sources, other businesses with whom we collaborate, or your representatives (with your consent).

  • Through our websites and digital platforms: Automatically as you interact with our online services.

 

3. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide and deliver our products and services to you (e.g., processing orders, arranging shipments, managing accounts).

  • To manage our relationships with suppliers, partners, and clients.

  • To communicate with you regarding our products, services, promotions, and updates.

  • To respond to your inquiries, requests, or complaints.

  • To improve our products, services, and customer experience.

  • To conduct business analysis, market research, and strategic planning.For internal record-keeping and administrative purposes.

  • To comply with our legal and regulatory obligations in Australia and Vietnam, including taxation, customs, and anti-money laundering laws.

  • To process payments and manage billing.

  • For direct marketing purposes, where you have consented or where permitted by law (see Section 7).To protect our lawful interests and resolve any disputes.

 

4. Disclosure of Personal InformationWe may disclose your personal information to:

Our employees, contractors, and related entities (including our offices in Australia and Vietnam) for the purposes outlined in this policy.Third-party service providers who assist us in operating our business, such as logistics companies, freight forwarders, IT service providers, payment processors, marketing agencies, and professional advisors (e.g., lawyers, accountants). These third parties are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which we provide it to them.Credit reporting bodies or other credit providers in relation to credit checks.Government authorities, regulatory bodies, or law enforcement agencies where required or authorised by Australian or Vietnamese law.Other businesses in connection with a merger, acquisition, or sale of all or a portion of our assets, provided the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy.Any other parties to whom you explicitly consent to us disclosing your information.

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5. Overseas Disclosure of Personal Information

As MC Export Australia operates with offices in both Australia and Vietnam, and deals with international suppliers and buyers, your personal information will be transferred between these countries. We may also disclose personal information to overseas recipients in other countries where our suppliers, clients, or service providers are located (e.g., wine-producing countries in Europe, North America, etc.).When disclosing personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles and relevant Vietnamese data protection laws. This may involve:Entering into contractual agreements with overseas recipients that incorporate data protection clauses.Verifying that the recipient country has similar data protection laws in place.Obtaining your explicit consent to the transfer.

 

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:Implementing physical, electronic, and procedural safeguards.Using secure servers, firewalls, and encryption technologies for data transmission where appropriate.Restricting access to personal information to authorised personnel only.Regularly reviewing our security practices.While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

 

7. Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, promotions, or events that we believe may be of interest to you. This may be via email, SMS, or other electronic means.You can opt-out of receiving direct marketing communications from us at any time by:Using the "unsubscribe" link provided in the email or SMS.Contacting us directly using the details in Section 12.

 

8. Cookies and Tracking Technology

When you visit our website, we may use "cookies" or similar technologies (e.g., web beacons, pixels) to collect information such as your IP address, browser type, operating system, and pages you visit. Cookies are small data files stored on your device that help us improve your user experience, analyse website traffic, and deliver targeted advertising.You can usually set your browser to refuse cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if you disable cookies.

 

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or outdated information.To make an access or correction request, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe and, where permitted by law, may charge a reasonable fee for providing access to your information. In some circumstances, we may refuse to provide access or correction, as permitted by the APPs or Vietnamese law.

 

10. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for taxation or business record-keeping purposes). When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

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11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be posted on our website, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.

 

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

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